Starting on SARD
SARD Dashboard & MSF/360 layout updates - 24/02/2026
Changes to the Dashboard Layout We have updated the Dashboard layout to improve usability on smaller laptop screens and mobile devices, as currently the top section takes up most of the available space limiting what else can be seen. We have tried to keep everything else as familiar as possible, but have made a small number of additional improvements: The previous Appraisals, MSFs and Job Plans now exclude the current item. Instead of a link to the Portfolio and a link to the AppraiFeaturedI can't log in
Access to your account, forgotten passwords and morePopularI need to contact the administrators at my organisation
If you need assistance from those within your organisation, as your query requires their authorisation or is a matter of local policy, their contact details can be found on your SARD Dashboard page.Some readersI need a new SARD account
This would be the responsibility of the administrators at your organisation to create, as SARD would not be in a position to provide accounts ourselves. Only the administrators at your organisation could confirm on who would need access, and what permissions their account would require. || If you are unsure as to whom you should contact within the organisation, or wish to check this, the SARD Support Team at support@sardjv.co.uk would be able to advise accordingly.Few readersSARD UI update - 30/04/2025
A New Look for SARD: Cleaner, Simpler, and Easier to Use As of 30th April, we’ve introduced a refreshed user interface for SARD, designed with clarity and usability in mind. One of the key improvements is enhanced readability — thanks to a new font and a more refined use of colour across the site. By reducing visual distractions and simplifying the layout, navigation is now more intuitive, allowing you to get things done with greater ease. These updates are purely visual, with all existinSome readersSARD Foundry UI update - 30/06/2025
A New Look for SARD: Cleaner, Simpler, and Easier to Use On 30th April, we introduced a refreshed user interface for SARD, designed with clarity and usability in mind. One of the key improvements is enhanced readability — thanks to a new font and a more refined use of colour across the site. By reducing visual distractions and simplifying the layout, navigation is now more intuitive, allowing you to get things done with greater ease. As of 15th May, these changes were expanded across our eFew readers
SARD Access
I need to contact SARD Support
If a query cannot be resolved via the Helpdesk, please email support@sardjv.co.uk so that our Customer Support Team can look into your query and advise further.PopularDo you have MFA (Multi-Factor Authentication)? How to use it?
Do SARD systems support MFA? Yes, we have an additional system setting we can turn on for the organisation. When the system setting is turned on by your Trust or organisation, this can then be enabled on your user account by logging to SARD via Edit My Details page. This can be also done by SARD Support Team at the request of your organisation's administrator. How am I authenticated if the functionality is turned on? SARD systems support MFA authentication using OTP compatible apps,Few readersCan I access SARD remotely/from home?
As SARD is a web-based application you can access your account from anywhere while you are online. You simply need to go to the login page for your organisation's SARD site and enter your registered email address and password as usual.Few readersI can't access the Helpdesk pop-up
If you are unable to access the Helpdesk, you may need to clear your web browser cache – depending on the browser you are using to access the site: Microsoft Edge Go to the three dots in the top-right corner > Settings > Privacy, search, and services > under Delete browsing data > Clear browsing data now > choose What to clear > under Time range choose a period of time from the drop-down menu > select Cached images and files > click Clear Now. Google Chrome Click on tFew readersI can't log in to SARD as the name of my trust/organisation is not listed on the page
If you are trying to log in to SARD through the general support login page, rather than via your organisation's login page, please type the full name of your organisation or trust in the search bar. This is because some acronyms or abbreviations may not be recognised by the system.  and click Save. The new document is now saved in your eDocs folder, which is confirmed by the 'Successfully created eDocument' banner in blue on top of the page. | The documentSome readersHow do I upload multiple files to my eDocuments folder?
If you wish to upload several files at one time to your eDocuments folder on SARD, the best way to do so is by attaching them in an email and sending it to send@edocs.sardjv.co.uk. || Please ensure to send these from the same email address that you have linked to your SARD account. Otherwise the files will not upload to your account. Another thing to keep in mind is not to exceed the size limit of 19 MB per email, and to upload uncompressed files. The attached filesSome readersWhat the Actions icons in my eDocuments do?
Your eDocs (My eDocuments) page has up to five icons listed in the last column on the right-hand side called Actions. Please see brief description of their function below: Eye (eDoc Info) icon – clicking on it will bring a pop-up window with basic information about a document, such as file name, type (i.e., PDF, Word), its size, uploader's name, date of uploading and whether this document is attached to any datasets, for example a specific section of last year's Portfolio. ![](https://stoFew readers
Updating SARD Account
How can I change email address on my SARD account?
The SARD Customer Support Team cannot change the registered email address on behalf of users. However, users can do it themselves following the instructions below: Go to your Dashboard, then click My Details. Once you are in, click the Edit My Details button in the middle below. Change your email address in the Your Details section, then click Save in the bottom-right corner. You will be sent an email with a link to confirm the change of email address. Clicking oSome readersCan I switch off my email notifications?
Email notifications are set up by your organisation. Therefore, if you wish to opt out of certain email notifications, please request it directly from your organisation's administrator. || Please mind that the notifications would still show under Notifications on your Dashboard, even if these are turned off by admin as emails.Few readers