Starting on SARD

• I can't log in

  This Helpdesk article provides troubleshooting steps for common SARD login issues.Popular

• I need to contact the administrators at my organisation

  If you need support from your organisation's administrator, you can find their contact details on your SARD Dashboard.Some readers

• I need a new SARD account

  This Helpdesk article explains whom to contact if you need a new SARD account.Few readers

• SARD Dashboard & MSF/360 layout updates - 24/02/2026

  Learn about the latest changes to the SARD Dashboard layout and the MSF/360 layout, introduced in February 2026.Few readers

• Navigating Appraisal, MSF and Job Plan on a mobile device

  Helpdesk article on navigating various SARD modules on a mobile phone.Few readers

SARD Access

• I need to contact SARD Support

  If your query cannot be resolved via Helpdesk, contact our Customer Support Team via live chat or email at support@sardjv.co.uk.Popular

• Do you have MFA (Multi-Factor Authentication)? How to use it?

  In this Helpdesk article on Multi-Factor Authentication, you can learn which authenticator apps you can use, and whom to contact in case of any issues with MFA.Few readers

• Can I access SARD remotely/from home?

  As long as you have internet access, you can access SARD remotely from anywhere, as confirmed in this Helpdesk article.Few readers

• I can't access the live chat/Helpdesk pop-up window

  If you cannot access the live chat (Support Team) or Helpdesk (Articles) pop-up window on SARD, read on.Few readers

• I can't log in to SARD as the name of my trust/organisation is not listed on the page

  Read this Helpdesk article if you are trying to log in via the Find Your Organisation's SARD Login Page but cannot find your organisation’s name.Few readers

My eDocs FAQs

• How do I upload a file to my eDocuments folder?

  This Helpdesk article provides step-by-step instructions for uploading a file to your eDocuments folder on your SARD account.Some readers

• How do I upload multiple files to my eDocuments folder?

  This Helpdesk article explains how to upload multiple files to your eDocuments folder on SARD at once.Some readers

• What the Actions icons in my eDocuments do?

  This Helpdesk article explains the functions of the various icons in an eDocuments folder.Few readers

Updating SARD Account

• How can I change email address on my SARD account?

  This Helpdesk article explains how to change the registered email address on your SARD account.Some readers

• Can I switch off my email notifications?

  Learn whom to contact at your organisation to change email notifications for your SARD account.Few readers

Changing Organisations

• I have moved/I am moving to another organisation

  This Helpdesk article explains what happens to your SARD account upon leaving the organisation and where to request a documents Bundle or User Transfer, if applicable.Some readers

• Privacy Notice

  This Privacy Notice for SARD live chat outlines why we collect your data, where it is stored, who can access your messages, and what additional information is gathered.Some readers