Starting on SARD
I can't log in
Access to your account, forgotten passwords and morePopularI need to contact the administrators at my organisation
If you need assistance from those within your organisation, as your query requires their authorisation or is a matter of local policy, their contact details can be found on your SARD Dashboard page. If you click the System Support icon, their details will show in the right-hand column that shows in the section below: They would need to be contacted separately from SARD, and thePopularI need a new SARD account
This would be the responsibility of the administrators at your organisation to create, as SARD would not be in a position to provide accounts ourselves. Only the administrators at your organisation could confirm on who would need access, and what permissions their account would require.Few readersSARD updates - 30/09/2024
Information on recent SARD updatesFew readers
SARD Access
I need to contact SARD Support
If a query cannot be resolved via the Helpdesk, please email support@sardjv.co.uk so that our Customer Support Team can look into your query and advise further.PopularCan I access SARD remotely/from home?
As SARD is a web-based application you can access your account from anywhere while you are online. You simply need to go to the login page for your Organisation's SARD site and enter your registered email address and password as usual.Few readersI can't access the Helpdesk pop-up
If you are unable to access the Helpdesk, you may need to clear your web browser cache – depending on the browser you are using to access the site: Microsoft Edge Go to the three dots in the top-right corner Settings Privacy, search, and services under Delete browsing data Clear browsing data now choose What to clear under Time range choose a period of time from the drop-down menu select Cached images and files click Clear Now. Google Chrome Click on tFew readersSARD Dashboard update - 30/09/2024
Information on recent SARD updatesSome readers
My eDocs FAQs
How do I upload a file to my eDocuments folder?
If you would like to upload a file to your eDocs folder, please follow the below steps: Go to My eDocuments on your Dashboard. Click on the View My eDocuments button on the right-hand side. Click on the + New eDoc button. Click Browse, choose a file from your device, rename it (optional) and click Save. The new document is now saved in your eDocs folder, which is confirmed by the *Successfully created eDocument *banner in blue on top of the page.Few readersHow do I upload multiple files to my eDocuments folder?
If you wish to upload several files at one time to your eDocuments folder on SARD, the best way to do so is by attaching them in an email and sending it to send@edocs.sardjv.co.uk. The attached files will be uploaded to your eDocuments folder and you can assign files to your Portfolio sections from there by clicking oFew readers
Updating SARD Account
How can I change email address on my SARD account?
The SARD Customer Support Team cannot change the registered email address on behalf of users. However, users can do it themselves following the instructions below: Go to your Dashboard, then click My Details. Once you are in, click the Edit My Details button in the middle below. Change your email address in the Your Details section, then click Save in the bottom-right corner. You will be sent an email with a link to confirm the change of email address. Clicking oFew readersCan I switch off my email notifications?
Email notifications are set up by your organisation. Therefore, if you wish to opt out of certain email notifications, please request it directly from your organisation's administrator.Few readers