Starting on SARD
I can't log in
Access to your account, forgotten passwords and morePopularI need to contact the administrators at my organisation
If you need assistance from those within your organisation, as your query requires their authorisation or is a matter of local policy, their contact details can be found on your SARD Dashboard page. If you click the System Support icon, their details will show in the right-hand column that shows in the section below: They would need to be contacted separately from SARD, and thePopularI need a new SARD account
This would be the responsibility of the administrators at your organisation to create, as SARD would not be in a position to provide accounts ourselves. Only the administrators at your organisation could confirm on who would need access, and what permissions their account would require.Few readersSARD updates - 30/09/2024
Information on recent SARD updatesFew readersSARD Dashboard update - 30/09/2024
Information on recent SARD updatesSome readersSARD UI update - 30/04/2025
A New Look for SARD: Cleaner, Simpler, and Easier to Use As of 30th April, we’ve introduced a refreshed user interface for SARD, designed with clarity and usability in mind. One of the key improvements is enhanced readability — thanks to a new font and a more refined use of colour across the site. By reducing visual distractions and simplifying the layout, navigation is now more intuitive, allowing you to get things done with greater ease. These updates are purely visual, with all existinPopular
SARD Access
I need to contact SARD Support
If a query cannot be resolved via the Helpdesk, please email support@sardjv.co.uk so that our Customer Support Team can look into your query and advise further.PopularDo you have MFA (Multi-Factor Authentication)? How to use it?
Do SARD systems support MFA? Yes, we have an additional system setting we can turn on for the organisation. When the system setting is turned on by your Trust or organisation, this can then be enabled on your user account by logging to SARD via Edit My Details page. This can be also done by SARD Support Team at the request of your organisation's administrator. How am I authenticated if the functionality is turned on? SARD systems support MFA authentication using OTP compatible apps,Few readersCan I access SARD remotely/from home?
As SARD is a web-based application you can access your account from anywhere while you are online. You simply need to go to the login page for your organisation's SARD site and enter your registered email address and password as usual.Few readersI can't access the Helpdesk pop-up
If you are unable to access the Helpdesk, you may need to clear your web browser cache – depending on the browser you are using to access the site: Microsoft Edge Go to the three dots in the top-right corner Settings Privacy, search, and services under Delete browsing data Clear browsing data now choose What to clear under Time range choose a period of time from the drop-down menu select Cached images and files click Clear Now. Google Chrome Click on tFew readersWhy can't I see on my mobile the sections and buttons you are referring to?
This article is in reference to our system not being fully optimised for mobile. We strongly recommend accessing SARD on a desktop computer, laptop or tablet, rather than via smartphone. This is because our site is designed to be primarily used on a computer. Working on a mobile device on your Appraisal/Portfolio, MSF or Job Plan can be compromised as certain elements of UI (User Interface) may not be displayed correctly, making the navigation difficult.Few readers
My eDocs FAQs
How do I upload a file to my eDocuments folder?
If you would like to upload a file to your eDocs folder, please follow the below steps: Go to My eDocuments on your Dashboard. Click on the View My eDocuments button on the right-hand side. Click on the + New eDoc button. Click Browse, choose a file from your device, rename it (optional) and click Save. The new document is now saved in your eDocs folder, which is confirmed by the *Successfully created eDocument *banner in blue on top of the page.Few readersHow do I upload multiple files to my eDocuments folder?
If you wish to upload several files at one time to your eDocuments folder on SARD, the best way to do so is by attaching them in an email and sending it to send@edocs.sardjv.co.uk. The attached files will be uploaded to your eDocuments folder. You can assign files to your Portfolio sections from there by clickingSome readers
Updating SARD Account
How can I change email address on my SARD account?
The SARD Customer Support Team cannot change the registered email address on behalf of users. However, users can do it themselves following the instructions below: Go to your Dashboard, then click My Details. Once you are in, click the Edit My Details button in the middle below. Change your email address in the Your Details section, then click Save in the bottom-right corner. You will be sent an email with a link to confirm the change of email address. Clicking oFew readersCan I switch off my email notifications?
Email notifications are set up by your organisation. Therefore, if you wish to opt out of certain email notifications, please request it directly from your organisation's administrator.Few readers