Starting on SARD

• I can't login

  Access to your account, forgotten passwords and morePopular

• I need to contact the administrators at my organisation

  If you need assistance from those within your organisation, as your query requires their authorisation or is a matter of local policy, their contact details can be found on your SARD Dashboard page. If you click the System Support icon, their details will show in the right-hand column that shows in the section below. They would need to be contacted separately from SARD, and their email address will show here as a minimum.Popular

• I need a new SARD account

  This would be the responsibility of the administrators at your organisation to create, as SARD would not be in a position to provide accounts ourselves; only the administrators at your organisation could confirm on who would need access, and what permissions their account would require.Few readers

• SARD UPDATES - 30th SEPTEMBER 2024

  Information on recent SARD updatesFew readers

SARD Access

• I can't access the Helpdesk popup

  If you are unable to access the helpdesk, you may need to clear your browser cache, depending on the browser you're using to access the site: Microsoft Edge Go to the three dots in the top-right corner Settings Privacy, Search, and Services Choose What to Clear Select "Cached images and files" Clear Now. Google Chrome Go to the three dots in the top-right corner More Tools Clear Browsing Data Select "Cached images and files" Clear data. Safari Go to Safari inFew readers

• Privacy Notice

  Privacy Notice for Live Chat We use the Crisp platform to provide Live Chat support and ensure smooth resolution tracking. This service is operated by our friendly, in-house customer support team. All information you share will be processed securely and in line with the Data Protection Act 2018 and the UK GDPR. Why do we collect your data? We process Live Chat data under the legal basis of Legitimate Interests. Our legitimate interest is to provide efficient customer support, impFew readers

• I need to contact SARD Support

  If a query cannot be resolved via the Helpdesk, please email support@sardjv.co.uk so that our Customer Support Team can look into your query and advise further.Popular

• Can I access SARD remotely/from home?

  As SARD is a web based application you can access your account from anywhere while you're online. You simply need to go to the login page for your Organisation's SARD site and enter your email address and password as usual.Few readers

• SARD Dashboard update - 30th September 2024

  Information on recent SARD updatesFew readers

Changing Organisations

• I've moved/I'm moving to another organisation

  If you've moved to another organisation (or you are in the process of doing so), your current SARD account will be marked as Dormant by the administrators at your organisation. This will mean that you will no longer be able to login to this account, but the information will remain on the account, in case this needs to be accessed at a later point. If you've moved to an organisation that also use SARD (or you are in the process of doing so), you will be provided with a new account with tPopular