General FAQs

• MSF/360 User Guide

  Sections 1-3 & 8 of this SARD User Guide cover general system navigation and core components; sections 4-7 focus on MSF/360 features and functionality.Popular

• I need access to MSF/360

  If the MSF/360 tab on your Dashboard is greyed out and you require access to this module, refer to this Helpdesk article.Some readers

• How many MSFs do I need to do in one Medical Revalidation cycle?

  This Helpdesk article outlines the minimum standard frequency for completing the MSF within the five-year medical revalidation window.Few readers

• I need to reopen my complete MSF

  This Helpdesk article explains how to reopen a complete MSF.Few readers

Self Assessment

• How to complete the Self Assessment

  This Helpdesk article provides guidance on completing Self Assessment and where to find it on the MSF page.Few readers

Colleague Feedback

• I need to undertake Colleague Feedback

  This Helpdesk article explains how to obtain colleague feedback for your MSF.Popular

• I am not sure if I can complete the Colleague Feedback questionnaire

  Read this Helpdesk article if you are unsure whether you can provide colleague feedback for someone’s MSF.Some readers

• Why haven't my nominations for colleague feedback been sent out?

  In this MSF-related article, we explain what to do if your nominations for colleague feedback have not been distributed by your organisation.Few readers

Patient Feedback

• I need to undertake Patient Feedback

  This MSF-related article outlines various methods of collecting patient feedback.Popular

• I can't locate the QR code for Patient Feedback Questionnaire

  In this MSF-related article, we explain where to find the QR code for collecting patient feedback electronically.Few readers

• Can I email scans of Patient Feedback forms to SARD?

  This MSF-related article outlines the procedure for handling your completed patient feedback questionnaires and clarifies whether scans are acceptable.Few readers

Analysis and Completion

• I need my MSF report

  If you informed your administrator that your MSF is ready to be analysed, or if it was analysed but you did not receive the report, read on.Some readers