General FAQs

• MSF/360 User Guide

  MSF/360 User GuidePopular

• I need access to MSF/360

  The MSF/360 product should show on the left-hand side of your Dashboard as per the screenshot:Popular

• How many MSFs do I need to do in one Medical Revalidation cycle?

  Multi-Source Feedback or 360 Degree (MSF/360) exercise should be undertaken at least once per medical revalidation 5-year cycle. MSF, once completed, should also form part of the discussion at your ongoing annual Appraisal. Generally, an MSF is deemed complete when all three components were undertaken: Self Assessment, Colleague Feedback and Patient Feedback. Some organisations recommend to complete an MSF in the first year to ensure that enough responses are achieved in good time. Other orFew readers

• I need to reopen my complete MSF

  If you need to reopen your MSF/360 which has already been completed, please request it from your organisation's administrator. You will find their contact details under Help & Support on your Dashboard. Once you are done amending the reopened MSF/360 (i.e., by adding more replies for a particular type of feedback), you will need to notify the relevant person at your organisation that your MSF is ready to be re-analysed by clicking on the designated button in the Analysis and Report sectFew readers

Self Assessment

• How to complete the Self Assessment

  The Self Assessment questionnaire will show on your MSF page. You can access it by clicking on the Self Assessment tab on the left-hand side of your open MSF page. Once you have filled in your responses, you can either save or submit them using respective buttons at the bottom of the Self Assessment page.Some readers

Colleague Feedback

• I need to undertake Colleague Feedback

  The first step would be to ensure that you have opened an MSF exercise on your account. You can access your MSF from your Dashboard either in Overview or by clicking on the MSF/360 tile. You can also use the My MSF/360 shortcut from the drop-down list under My Dashboard in the top-left corner of the screen. You will either be taken to the current open MSF, or you will be able to start a new one by clicking on the + New MSF/360 button on your Dashboard. If the MSF/360 tile on yoPopular

• I am not sure if I can complete the Colleague Feedback questionnaire

  Doctors can use SARD's Colleague Feedback form to collect feedback from colleagues they work with in any capacity, such as nurses, administrators and so on. You just need to ensure you are answering to the best of your knowledge. Completing the form would be entirely non-compulsory, so you would not need to respond to this request if you do not wish to do so. This would particularly be the case if you have been nominated for feedback in error. You would still be eligible to complete the CF quSome readers

• Why haven't my nominations for colleague feedback been sent out?

  As soon as you are done nominating colleagues for feedback for your MSF/360, you need to notify your organisation's administrator or your appraiser as per the instructions in the Colleague Feedback section on your MSF page. The process is also outlined in this Helpdesk article. In case you have not done it, please click on the Notify Administrator or Notify Appraiser button at the bottom of Nominate CoFew readers

Patient Feedback

• I need to undertake Patient Feedback

  The first step would be to ensure that you have opened an MSF exercise on your account. If you go to My MSF/360 from the drop-down menu in the top-left corner or via Dashboard, you will either be taken to the current MSF, or you will be able to start a new one by clicking on the + New MSF/360 button. Patient Feedback collectPopular

• I can't locate the QR code for Patient Feedback Questionnaire

  The QR code for GMC patient feedback questionnaire can be found under Online Patient Feedback Options in the Patient Feedback section on your open MSF page. Once the QR code has been generated, it can also be found in the eDocuments folder.Few readers

• Can I email scans of Patient Feedback forms to SARD?

  At present, we cannot accept scans of GMC patient feedback questionnaires sent by email for processing. If patient feedback was collected on paper, and if the Instructions in the Patient Feedback section of your MSF page indicate our Canterbury address, the questionnaires must be sent to us by post. We recommend using a special/signed for delivery service. For more information on various ways of collecting Patient Feedback, please see this (https://sard.crisp.help/en/article/i-need-to-undFew readers

Analysis and Completion

• I need my MSF report

  If your open MSF page shows 'Notified' in the Progress at the top of the Overview section, this would mean that this is still awaiting analysis by your organisation. You should ensure that the 'Notify Administrator' button in the Analysis and Report section has been clicked. Bold text would appear (in the Analysis and Report section) if this has indeed happened, and the button will change to show 'Notify Administrator Again'. Once this has been clicked, you will just need to await anaSome readers