General FAQs

• I need access to MSF/360

  The MSF/360 product should show in the drop-down menu (My MSF/360) in the top-left corner and on your Dashboard as per the below screenshot: If you cannot see it, it is possible to switch it on (depending on your organisation settings) on your profile. The SARD Support Team will not be able to assist in this matter as you will need to request it directly from your organisatPopular

• How many MSFs do I need to do in one Medical Revalidation cycle?

  Multi-Source Feedback or 360 Degree (MSF/360) exercise should be undertaken at least once per medical revalidation 5-year cycle. MSF, once completed, should also form part of the discussion at your ongoing annual Appraisal. Generally, an MSF is deemed complete when all three components were undertaken: Self Assessment, Colleague Feedback and Patient Feedback. Some organisations recommend to complete an MSF in the first year to ensure that enough responses are achieved in good time. Other orFew readers

Self Assessment

• How to complete the Self Assessment

  The link to the questionnaire will show on your MSF page. If you click the Go button on that page, this will take you directly to fill in the Self Assessment. Once you have filled in your responses, the options to Save or Submit your Response will show at the bottom of the page.Few readers

Colleague Feedback

• I need to undertake Colleague Feedback

  The first step would be to ensure that you have opened an MSF exercise on your account. If you go to MSF/360 from the drop-down menu in the top-left corner or via Dashboard, you will either be taken to the current open exercise, or you will be able to start a new entry by clicking on the + New MSF/360 button. To commSome readers

• I am not sure if I can complete the Colleague Feedback questionnaire

  Doctors can use SARD's Colleague Feedback form to collect feedback from colleagues they work with in any capacity, such as nurses, administrators and so on. You just need to ensure you are answering to the best of your knowledge. Completing the form would be entirely non-compulsory, so you would not need to respond to this request if you do not wish to do so. This would particularly be the case if you have been nominated for feedback in error. You would still be eligible to complete the CF quFew readers

Patient Feedback

• I need to undertake Patient Feedback

  The first step would be to ensure that you have opened an MSF exercise on your account. If you go to MSF/360 from the drop-down menu in the top-left corner or via Dashboard, you will either be taken to the current open exercise, or you will be able to start a new entry by clicking on the + New MSF/360 button. Patient FPopular

• I can't locate the QR code for Patient Feedback Questionnaire

  The QR code for Patient Feedback Questionnaire can be found by clicking the Online Patient Feedback Options button in Summary at the top of your MSF page. Once the QR code has been generated, it can also be found in the My eDocuments folder.Few readers

• Can I email scans of Patient Feedback forms to SARD?

  At present, we cannot accept scans of Patient Feedback questionnaires sent by email for processing. If Patient Feedback was collected on paper, and if the instructions in the Patient Feedback section of your MSF page indicate our Canterbury address, Patient Feedback questionnaires must be sent to us by post. For more information on various ways of collecting Patient Feedback, please see this Helpdesk articleFew readers

Analysis and Completion

• I need my MSF report

  If your MSF page shows 'Analysis Not Complete' in the Summary at the top of the page, this would mean that this is still awaiting analysis. You should ensure that the Notify Administrator that your MSF is Ready for Analysis button at the very bottom of your MSF page has been clicked. Bold text would appear above this if this has indeed happened, and the button will change to show 'Notify Administrator that your MSF is Ready for Analysis Again'. Once this has been clicked, you will just neSome readers