General FAQs
MSF/360 User Guide
MSF/360 User GuideSome readersI need access to MSF/360
The MSF/360 product should show on your Dashboard and in the drop-down menu (My MSF/360) in the top-left corner and on s per the below screenshots: MSF/360 on your Dashboard My MSF/360 shortcut under My Dashboard in the top-left corner IfPopularHow many MSFs do I need to do in one Medical Revalidation cycle?
Multi-Source Feedback or 360 Degree (MSF/360) exercise should be undertaken at least once per medical revalidation 5-year cycle. MSF, once completed, should also form part of the discussion at your ongoing annual Appraisal. Generally, an MSF is deemed complete when all three components were undertaken: Self Assessment, Colleague Feedback and Patient Feedback. Some organisations recommend to complete an MSF in the first year to ensure that enough responses are achieved in good time. Other orFew readersI need to reopen my complete MSF
If you need to reopen your MSF/360 which has already been completed, please request it from your organisation's administrator. You will find their contact details under Help & Support on your Dashboard. Once you are done amending the reopened MSF/360 (i.e., by adding more replies for a particular type of feedback), you will need to notify the relevant person at your organisation that your MSF is ready to be re-analysed by clicking on the designated button at the bottom of your MSF page.Few readers
Colleague Feedback
I need to undertake Colleague Feedback
The first step would be to ensure that you have opened an MSF exercise on your account. If you go to MSF/360 from the drop-down menu in the top-left corner or via Dashboard, you will either be taken to the current open exercise, or you will be able to start a new entry by clicking on the + New MSF/360 button. To commPopularI am not sure if I can complete the Colleague Feedback questionnaire
Doctors can use SARD's Colleague Feedback form to collect feedback from colleagues they work with in any capacity, such as nurses, administrators and so on. You just need to ensure you are answering to the best of your knowledge. Completing the form would be entirely non-compulsory, so you would not need to respond to this request if you do not wish to do so. This would particularly be the case if you have been nominated for feedback in error. You would still be eligible to complete the CF quSome readersWhy haven't my nominations for colleague feedback been sent out?
As soon as you are done nominating colleagues for feedback for your MSF/360, you need to notify your organisation's administrator or your appraiser as per the instructions in the Colleague Feedback section on your MSF page. The process is also outlined in this Helpdesk article. In case you have not done it, please click on the Notify Administrator/Appraiser that your Colleague Nominations are Complete at tFew readers
Patient Feedback
I need to undertake Patient Feedback
The first step would be to ensure that you have opened an MSF exercise on your account. If you go to MSF/360 from the drop-down menu in the top-left corner or via Dashboard, you will either be taken to the current open exercise, or you will be able to start a new entry by clicking on the + New MSF/360 button. Patient FPopularI can't locate the QR code for Patient Feedback Questionnaire
The QR code for Patient Feedback Questionnaire can be found by clicking the Online Patient Feedback Options button in Summary at the top of your MSF page. Once the QR code has been generated, it can also be found in the My eDocuments folder.Few readersCan I email scans of Patient Feedback forms to SARD?
At present, we cannot accept scans of Patient Feedback questionnaires sent by email for processing. If Patient Feedback was collected on paper, and if the instructions in the Patient Feedback section of your MSF page indicate our Canterbury address, Patient Feedback questionnaires must be sent to us by post. For more information on various ways of collecting Patient Feedback, please see this Helpdesk articleFew readers