Christmas Opening Hours 2025

As the festive season approaches, we want to make sure you have all the information you need about our service availability over Christmas and New Year. Below you will find our chat support hours and key deadlines, so you can plan ahead with confidence.

Chat Availability

Live chat support will be available at the times listed below. Please note that response times may be slightly longer than usual due to increased seasonal demand.

• Monday 22nd December 2025: Usual hours, 09:00 - 17:00
• Tuesday 23rd December 2025: Usual hours, 09:00 - 17:00
• Wednesday 24th December 2025: Limited live chat availability, 09:00 - 13:00
• Thursday 25th December 2025 (Christmas Day): Closed, no live chat available
• Friday 26th December 2025 (Boxing Day): Closed, no live chat available

• Monday 29th December 2025: Usual hours, 09:00 - 17:00
• Tuesday 30th December 2025: Usual hours, 09:00 - 17:00
• Wednesday 31st December 2025: Usual hours, 09:00 - 17:00
• Thursday 1st January 2026 (New Year’s Day): Closed, no live chat available
• Friday 2nd January 2026: Limited live chat support, 09:00 - 17:00

• Monday 5th January 2026: Usual hours, 09:00 - 17:00

MSF/360 Form Processing Deadline

To ensure timely processing, any MSF/360 patient feedback forms should be submitted to us by Wednesday 17th December to aid processing before Christmas. Forms received after this date will be processed as soon as possible, but this may be delayed due to limited availability over this period.

Thank you for your continued support throughout the year. We hope you enjoy a restful and enjoyable festive season, and if you need any help during this period, our team will be here to assist during the hours listed above.

Updated on: 10/12/2025