I need to reopen my complete MSF

If you need to reopen your MSF/360 which has already been completed, please request it from your organisation's administrator. You will find their contact details under Help & Support on your Dashboard.

Once you are done amending the reopened MSF/360 (i.e., by adding more replies for a particular type of feedback), you will need to notify the relevant person at your organisation that your MSF is ready to be re-analysed by clicking on the designated button in the Analysis and Report section. If the 'Re-notify' button is not available, please inform the administrator via email.

Updated on: 24/02/2026