Articles on: Administrator Support

ADMINISTRATOR: Reopening a complete MSF/360

This article would only be applicable to users with a System Administrator role on their account, and would not include advice for non-administrator users looking to have their MSF/360 reopened (covered here).

If a user's complete MSF/360 needs to be reopened, please follow these steps:

Go to ADMIN view.
Open the MSF in question either via the MSF/360 tab or by clicking on MSF/360 on user's profile.
Click on the Reopen MSF/360 button on the left-hand side.

You will notice that the status of the reopened MSF changed in the top-right corner from Complete to Analysed.

Unlike with reopening a complete Job Plan (outlined here) or a complete Appraisal (covered here), there is no need to state the reason for reopening a complete MSF/360.

Please note that reopening a complete MSF will remove the original completion date which may affect the user's compliance.

The reopened MSF can be then reanalysed and completed again using respective buttons on the Report line at the bottom of the Analysis and Report section.

Updated on: 06/10/2026

Was this article helpful?

Thank you!