> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sard.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ADMINISTRATOR: Adding Support Documents

||| This article would only be applicable to users with an Administrator system role on their account, as this feature would not be accessible for non-administrator users.

### Support Docs under Help & Support on Dashboard

As an Administrator for your organisation, you can add supporting documents to the system for your staff to use. Such documents will be made accessible to all users in the **Support Documents** section under the **Help & Support** tab on the left-hand side of their SARD Dashboard. Examples are documents relating to any Trust or Organisation’s specific policies and processes, templates, and blank forms.

| To view the current list of support docs for your organisation, go to ADMIN > Miscellaneous > Support Documents.

To add a Support Doc, it will need to be part of a Support Doc Group, so that these are sorted into suitable categories, i.e., Trust Policy Documents. You can set up groups for your Support Documents by clicking on the **+ New Support Document Group** button:


![](https://storage.crisp.chat/users/helpdesk/website/-/6/4/6/5/6465714baee2ac00/adding-sup-docs-1_o92l05.png)


Once a group has been created, you can add documents by clicking on the **+ New Support Document** button:


![](https://storage.crisp.chat/users/helpdesk/website/-/6/4/6/5/6465714baee2ac00/adding-sup-docs-2_xkpoo6.png)


When adding a new Support Doc, you can select which document group to nest the new file under, give it a title to make it clearly visible in the list of documents, and then select the file from your computer (or provide external link):


![](https://storage.crisp.chat/users/helpdesk/website/-/6/4/6/5/6465714baee2ac00/adding-sup-docs-3_ip3l3q.png)


As soon as it is done, press the green **Save** button on the right-hand side to finish the process. Once saved and uploaded, it will be listed under given support document group on the Support Documents page:


![](https://storage.crisp.chat/users/helpdesk/website/-/6/4/6/5/6465714baee2ac00/adding-sup-docs-4_1lanx2o.png)


All added supporting documents will be immediately available to all users in Support Documents under Help & Support on their main Dashboard:


![](https://storage.crisp.chat/users/helpdesk/website/-/6/4/6/5/6465714baee2ac00/adding-sup-docs-5_1ojqfme.png)


### Support Docs in the Portfolio

A useful feature is being able to copy the permalink for a Support Doc, to use in your Portfolio Datasets.

If you have a document your staff should use, such as a Declaration of Interest form, you can upload it to the Support Docs list. Once it has been uploaded, click on the **eye icon** to view the details of the document. You can copy the link and add it to the guidance text of a Portfolio section as a hyperlink, allowing your staff to download it directly from the relevant Portfolio section.